Effective Date: 3-1-2025
At CrazyGen, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 7-day return policy for most products. Please read the terms below to understand our return process.
1. Eligibility for Return
- You can return your product within 7 days of receiving it.
- The product must be unused, in its original condition, and with all tags attached.
- Items purchased during sale events may be non-returnable as specified on the product page.
2. Return Process
- To initiate a return, please contact us at support@crazygen.in within 7 days of receiving the item.
- Provide your order number and the reason for return.
- We will guide you through the process and provide you with the return address.
3. Return Shipping Costs
- You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to return the product, as we are not responsible for lost or damaged returns.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment.
- Please note that shipping charges are non-refundable.
5. Exchanges
- If you wish to exchange an item, please contact us within 7 days of receiving the product. We will assist you in exchanging it for another product of equal value.
6. Non-Returnable Items
- Some items, such as undergarments, swimwear, or personalized/customized products, are not eligible for return.
7. Changes to the Return Policy
- We may update this policy from time to time. Any changes will be posted on this page.
8. Contact Us
- If you have any questions or concerns regarding our return policy, please contact us.
Email: support@crazygen.in
Address: Vadodara, Gujarat
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