Terms & Conditions

Effective Date: 3-1-2025

Welcome to CrazyGen! By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchases or using our services.

1. General Information

These Terms & Conditions govern your use of the CrazyGen website and the services we provide. By accessing this website or placing an order, you agree to these terms.
We reserve the right to change or update these Terms & Conditions at any time. Any updates will be posted on this page with an updated effective date. Continued use of the site constitutes acceptance of these changes.

2. Eligibility to Use the Website

You must be 18 years or older to make a purchase on this website. If you are under 18, you may only use this site under the supervision of a parent or guardian who agrees to these Terms & Conditions.
By using our website, you represent and warrant that you are legally capable of entering into binding contracts.

3. Products and Services

The products displayed on our website are subject to availability. We make every effort to ensure that product descriptions, prices, and other details are accurate. However, we do not guarantee the accuracy or completeness of any product information.
All products are subject to change without prior notice, and we reserve the right to discontinue any product at any time.
While we strive to display product colors accurately, there may be slight variations due to different monitor settings.

4. Order Acceptance

When you place an order, you are making an offer to purchase the products in accordance with these Terms & Conditions. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or if we suspect fraudulent activity.
You will receive an order confirmation email once your order has been accepted. However, the order is not final until payment has been processed and the items are shipped.

5. Pricing and Payment

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Shipping costs are additional and will be calculated during checkout.
We accept payments through credit cards, debit cards, net banking, and other online payment systems. By providing payment details, you authorize us to charge your payment method for the total order amount, including taxes and shipping costs.
If there is an issue with processing your payment, we may cancel the order or ask you to provide an alternative payment method.

6. Shipping and Delivery

We offer shipping to locations within India. Shipping fees are calculated based on your delivery address and the weight of your order.
Once an order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Delivery times may vary based on your location and other factors. We strive to deliver within the estimated time frame, but delays may occur due to weather, holidays, or other unforeseen circumstances.

7. Returns and Refunds

We offer a 7-day return policy on most items. To be eligible for a return, products must be unused, unwashed, and in their original condition with tags attached.
Returns must be initiated within 7 days of receiving the item. To begin the return process, contact us at support@crazygen.in or WhatsApp at 94283 21576 , providing your order number and reason for return.
Once we receive the returned item, we will inspect it and issue a refund if the return meets our policy criteria. Refunds will be processed to the original payment method.
Please note that return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

8. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving the product. We will guide you through the exchange process and ensure the product is exchanged based on availability.
You are responsible for the return shipping costs, and any additional charges related to the exchange will be calculated at the time of exchange.

9. Customer Account

To make purchases on our website, you may need to create an account. By doing so, you agree to provide accurate and complete information and keep your account details confidential.
You are responsible for maintaining the security of your account and any activities under your account. Notify us immediately if you suspect any unauthorized use of your account.
We may suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent activities.

10. Privacy Policy

We respect your privacy and take necessary steps to protect your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Intellectual Property

All content on the website, including text, images, logos, product descriptions, and design, is the intellectual property of CrazyGen and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, or use any content from our website without our express written consent.

12. Limitation of Liability

To the fullest extent permitted by law, CrazyGen is not liable for any direct, indirect, incidental, special, or consequential damages that arise from the use of our website or products.
Our total liability, whether in contract, tort, or otherwise, will be limited to the total amount paid for the product purchased through the website.

13. Indemnification

You agree to indemnify and hold harmless [Your Store Name], its affiliates, officers, directors, and employees from any claims, losses, or damages arising out of your use of the website, violation of these Terms & Conditions, or infringement of any rights of third parties.

14. Prohibited Activities

You agree not to engage in any activities that violate the law, harm our reputation, or interfere with the operation of our website. This includes, but is not limited to, unauthorized access, spamming, or distributing harmful viruses.

15. Force Majeure

[Your Store Name] will not be held liable for any delays or failures in performance due to circumstances beyond our control, such as natural disasters, strikes, or technical issues.

16. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from these terms or the use of this website will be subject to the exclusive jurisdiction of Indian courts.

17. Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full effect.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: support@crazygen.in
Phone: +91 94283 21576
Address: Vadodara, Gujarat